Joy Ride Bicycles guarantees all merchandise we sell to be free of manufacturing defects and will accept any defective item for refund or exchange. Unwashed, unworn, unused or defective merchandise may be returned within 14 days after purchase for an exchange or refund. Merchandise received after 14 days can be returned for only exchange or online store credit. Merchandise received after 30 days will only be accepted at our discretion for either exchange or store credit.
For all Special Order items, there is a 25% restocking fee. Special Order items are those that we do not currently stock.
All returned items must be received in new and unused condition, with the original tags and labels attached, and in the original packaging. We cannot accept returns on any items that have been installed or show wear of any kind. If you are unsure if your item qualifies for a return. Please email us first: email@example.com Return shipping charges will be paid for by the customer.
As a convenience, we can send you a pre-paid return label. The return shipping charge will be deducted from your refund when using our pre-paid label. Return shipping rates are as follows:
- Bicycles: Customer pays the quoted amount. Please contact us.
- Oversized (Thule racks etc.): $40 per box
- Wheels: $20 per box
- Medium packages: $10 per box/envelope
- Small packages (Grips, brake pads, etc.): $5 box/envelope
*Paid shipping charges will not be refunded.